Grievance Redressal
If a customer wants to make a Complaint
Step 1
He/she can Write To Customer Care Department Vcare Insurance Brokers Private Limited
44 Durga Vihar, Durgapura Behind Mahindra Tower, Jaipur, Rajasthan, 302018, India
or
Call on Toll Free Number: +91 9950954355
Email at: grievance@vcareinsurance.in
Or
alternatively contact the insurer directly
Step 2
If the resolution received by the customer does not meet the expectation, or has not received any response within 10 days from the date of raising the compliant, he/she can escalate the compliant to the Principal officer – Amarnath Gupta at po_vcare@vcareinsurance.in and the Principal Officer / customer care dept shall also escalate and follow up with the insurer company for providing speedy resolution.
Step 3
In-case the customer is not satisfied with the resolution provided by the insurer or by the company, at any point of time he/she can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI.
Escalate the complaint online through IGMS by logging into www.igms.irda.gov.in or Call Toll Free Number 1800 4254 732/155255 or Send Email to Complaints@irda.gov.in
or
Send Complaint Registration Form available on
https://www.policyholder.gov.in/uploads/CEDocuments/complaintform.pdf to Insurance Regulatory and Development Authority of India (IRDAI) along with any letter or enclosures, if felt necessary, by post or courier to: General Manager Consumer Affairs Department- Grievance Redressal Cell, Insurance Regulatory and Development Authority of India (IRDAI),Sy.No.115/1,Financial District, Nanakramguda, Gachibowli, Hyderabad-500032
